Verified Drivers
Drivers and service providers may be required to submit identity, licence, vehicle, and other verification information before providing services through CRUUZ.
CRUUZ Safety
Your safety matters at every stage of the journey.
CRUUZ is building safety, verification, secure payments, trip visibility, and responsive support into the way riders, drivers, businesses, and service providers use the platform.
Trip Visibility
CRUUZ is designed to provide trip information, driver details, pickup and destination information, and live trip visibility where supported.
Secure Payments
Payments may be processed through authorised payment providers using secure transaction infrastructure.
Customer Support
Customers can contact CRUUZ support to report safety concerns, service issues, complaints, disputes, or suspicious activity.
Vehicle Information
Drivers may be required to provide valid vehicle registration, insurance, roadworthiness, and other applicable operating documents.
Fraud Prevention
CRUUZ may use account, transaction, device, identity, and operational information to detect suspicious activity and protect users.
Report a safety concern
If you experience an issue during or after a CRUUZ service, contact our support team. For situations involving immediate danger, contact the appropriate emergency authorities first.
support@cruuz.org