Frequently Asked Questions

CRUUZ Logistics Ltd is a technology-powered mobility and logistics company building services that connect riders, drivers, businesses, delivery partners, and other service providers through a digital platform.

CRUUZ is proudly Ghanaian and is being developed initially for the Ghanaian market, with a long-term vision to serve additional African and international markets.

CRUUZ is being developed to support passenger transportation, delivery and logistics services, airport transportation, business mobility, scheduled rides, and related technology-enabled mobility services.

When CRUUZ ride services are available in your location, you will be able to enter your pickup point and destination, review available ride options, request a ride, and receive information about your assigned driver and trip.

CRUUZ is being designed to support scheduled transportation for eligible services, including business and airport transportation. Availability may depend on location and service type.

Yes. CRUUZ is developing business mobility services for organisations that need employee transportation, scheduled rides, airport transfers, departmental billing, cost centres, ride policies, and related transportation management tools.

Eligible applicants will be able to register through CRUUZ and provide the information and supporting documents required for the applicable service.

CRUUZ may require identity, driving licence, vehicle, business, insurance, registration, operating, and other relevant information before a driver or service provider is approved to offer applicable services through the platform.

No. Registration or submission of documents does not automatically guarantee approval. Applications may be reviewed for eligibility, completeness, safety, compliance, and other applicable requirements.

Available payment methods will be displayed during the booking or checkout process. Payment options may vary depending on the service, location, and supported payment providers.

CRUUZ may work with authorised payment service providers to process electronic transactions. CRUUZ does not ask customers to disclose sensitive payment credentials through unofficial channels.

Where supported, customers will receive booking or transaction information through the CRUUZ platform or associated communication channels.

Bookings may be cancelled subject to the conditions applicable to the service. Any applicable cancellation conditions or charges should be presented through the platform or relevant CRUUZ policy.

If you believe you are entitled to a refund, contact CRUUZ Support with the relevant booking or transaction information. Refund eligibility depends on the circumstances of the transaction and the applicable CRUUZ policy.

Contact CRUUZ Support and provide the relevant booking, transaction, and supporting information. The matter can then be reviewed and, where necessary, information may be requested from the parties involved.

Report the issue to CRUUZ Support as soon as possible. If there is an immediate threat to life or safety, contact the appropriate emergency authorities first.

You can contact CRUUZ through info@cruuz.org for general enquiries or support@cruuz.org for customer support. Our official MTN, Telecel, and AirtelTigo customer hotlines are also listed below.

Customers should use the official CRUUZ website, official CRUUZ email addresses, applications, and published support numbers. Be cautious of anyone requesting passwords, authentication codes, or sensitive financial information through unofficial channels.